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Call Us: 860-447-1079 Mail: info@tclinc.com
The premier local Apple Authorized Reseller in Southeastern Connecticut since 1979, The Computer Lab, Inc is your one stop destination for all your Mac or PC based needs.

Customer Service

TCL, Inc has outstanding customer service, whether it be over the phone or in person. Stop by today to see what our apple store has to offer and what TCL can do for you.


Service Center

We understand that your computer is your lifeline, so when it breaks we do our absolute best to get it back to you in just a few days’ time.  TCL, Inc has been an Apple Authorized Service Provider for over two decades and is equipped to handle all kinds of repairs.


Training

Whether you are looking to learn the basics of Apple’s current Operating System or learn something more complex TCL offers both group and individualized one-on-one training sessions that address whatever it is you need to learn. Check out the Training section to learn more and see a class schedule.

Latest News

25Nov

Tip Tuesday: iOS 8 User Manual

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iOS 8 User Manual for iPads and iPhones Having some trouble with the new iOS 8 software system for your iPhone or iPad? Or simply have a few questions on how to operate? Even though the new operating systems don’t... Read More →
18Nov

Tip Tuesday: Battery Drain Test

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Battery Drain Test: iPhone and iPad   Settings> General> Usage> Battery Usage Write down the usage and standby time Press the Sleep/Wake Button and put device to sleep Set the phone down for 5 minutes After 5 minutes is up,... Read More →
12Nov

Tip: Find My iPhone

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Find My iPhone: Send Last Location When an iPhone, iPad, or even an iPod is lost or stolen, it’s a race against time to locate it before the battery dies. Now Find My iPhone has the feature to automatically Send... Read More →
04Nov

Tip Tuesday: Private Browsing

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Private Browsing in Safari    Enable private browsing in Safari and keep your Internet activity hidden from prying eyes. Private browsing is a fantastic way to keep your information private but requires users to retype user names and passwords for... Read More →

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I just had my iPhone battery placed at The Computer Lab today (Apple recall) and couldn’t be happier. I brought in my phone to the helpful customer service guy, filled out some paperwork and he took it to the back room to be tested. Since my phone was eligible for the recall, they were able to replace my battery on the spot while I waited and browsed on the computers they have set up. It took all of 15 to 20 minutes, tops! Seriously recommend them!
Laura M.
Convenient and professional service for my Apple gear. Wish I knew of them sooner rather then the “big box” service I have gotten in the past.
Bruce Schmidt
I had a serious issue with my MacBooK Pro recently and I was afraid I was going to be without my computer for a week. I was working on an event and all my information was on it…and not backed up. The issue was resolved and I had my computer back in 24 hours! Amazing. Then a week later my husband’s computer had a problem. He has his business information on the computer. He had his computer diagnosed, up and running and back within 48 hours. Also Doreen and staff took the time and effort to show us how to use our “Time Machine” app and external drive. To say the least we were impressed and satisfied with our experience there.
Lee Toth
Thank You! For spending time with me on the phone the other day engaging the Mail applications, and getting the photos to send on e-mail. We are very happy we went with our local Computer Lab to get our new machine set up. Great Job!!
Ken & Christine Mahler
Brought our  2008 Mac in for a repair–TCL was courteous, prompt and most importantly guided  me thru the decision to repair or replace and once we elected to repair helped value engineer the repair and an upgrade–result is a now well functioning, fast and current machine that  should provide several more years of service  — thanks to Ted for great advice and a great fix and Eric for explaining options.  We are very happy with performance of our upgraded iMac.
Gabe Stern
This place is absolutely the BEST. I have used them since 1984 for all my Apple needs, and they are always helpful, kind, and successful at solving every problem I bring to them. I recommend them as highly as possible.
Linda Dwyer
TCL has always been a big help to me. Continued success.
Bill Walsh

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My recent experience with The Computer Lab was so outstanding that I feel compelled to go online to share it with others who need service for their co

Jul 29, 2014 by Vijay Sikand, MD

My recent experience with The Computer Lab was so outstanding that I feel compelled to go online to share it with others who need service for their computers. I contacted Apple this past Friday afternoon with what they diagnosed on the phone as a hardware issue. Rather than send it to Apple, I took it to TCL that afternoon, an option offered by Apple Care. By the end of the afternoon, TCL diagnosed the problem, ordered the part required to fix it and called to let me know. On Monday morning, less than 72 hours after my initial call to Apple, TCL called to say the part was received and the computer fixed, ready to pick up under warranty. I should add that all of this was accomplished with impeccable friendly service from beginning to end, very personal and as good as it gets. We are very fortunate here in SE CT to have the expertise and customer care of The Computer Lab. Thank you.


The Computer Lab 860-447-1079 345 Broad St New London CT, 06320 USA 5.0 5.0 1 1 My recent experience with The Computer Lab was so outstanding that I feel compelled to go online to share it with others who need service for their computers. I contacted Apple th

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